Developing Soft Skills in the Artificial Intelligence Era: Communication, Business Writing, and Composition Skills

This study explores the development of soft skills in the Artificial Intelligence era. Initially, the study, through an anonymous online survey, explored why students use AI and Large Language Models (LLMs). It was found that students use AI for general and academic purposes. From a general perspective, students use AI and LLMs for (1) convenience, (2) lack of time, and (3) lack of curiosity/interest. From an academic perspective, students use AI and LLM platforms as they (1) lack familiarity/knowledge, (2) lack basic skills, (3) lack confidence, (4) have an eagerness to score high grades, and (5) wish to provide different perspectives. To assist in developing students’ soft skills and discourage possible destructive outcomes in the AI era, the study suggests integrating AI platforms as part of teaching. This integration can be carried out by (1) introducing AI tools to students in a productive manner, (2) aligning the use of AI tools with the curriculum and teaching styles, (3) planning lessons and interactive activities using AI platforms, and (4) using AI tools to provide feedback and vice versa. In communication courses, instructors shall (1) create a supportive environment, (2