Sentiment Analysis on E-commerce Product using Machine Learning and Combination of TF-IDF and Backward Elimination

E-commerce is a website or mobile application platform that help people to buy products. Before purchasing the product, customer will decide to buy it or not by reading the review from previous buyer. There is a problem that there are a lot of review so it will take a long time for customer to read it all. This research will be using sentiment analysis method to classify the review data. Sentiment analysis or opinion mining is a machine learning approach to classify and analyse texts or documents about human’s sentiments, emotions, and opinions. In this research, sentiment analysis was used to classify product reviews from e-commerce websites into positive or negative classes. The results could be processed further and be used to summarize customers' opinions about a certain product without reading every single review. The goal of this research is to optimize classification performance by using feature selection technique. Terms Frequency-Inverse Document Frequency (TF-IDF) feature extraction, Backward Elimination feature selection, and five different classifiers (Naïve Bayes, Support Vector Machine, K-Nearest Neighbour, Decision Tree, Random Forest) were used in analysing the sent