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METHODOLOGICAL ASPECTS OF DIGITAL TRANSFORMATION APPLIED TO PUBLIC SERVICES

Oleg Burba, Yuriy Kopytin, Olga Pasichnyk, Andriy Piskun · Cybersecurity: Education, Science, Technique · 2020

The article covers outputs of the research on development of methodological aspects applied under digital transformation of public services and based on the procedures suggested for formalizing the reengineering process used for related service provision administrative processes in accordance with the capacity delivered by advanced information technologies. The Introduction outlines the issue in general, which is mostly related to the fact that the most of the general population enjoy no public services at all despite the implementation of the e-governance concept. It also analyzes the reasons resulting in a problematic situation described above which, among others, include complicated procedures used to both provide and access public (administrative services); lack of related information; lengthy terms of service provision caused by unavailability of information systems capable of ensuring proper data exchange between state electronic information resources and administrative bodies or agencies; lack of state standardization efforts in public service provision, etc. The analysis used to study recent research and publications confirmed that only general aspects of administrative

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