Assessing the General Health System of Cyprus: a questionnaire analysis based on public perception

Abstract A medical health system (MHS) can be viewed as a diverse network of organizations, experts, and resources devoted to promoting, maintaining, and restoring health and well-being in people and societies. There are numerous MHS throughout the world, and their success depends on a number of aspects that should be met. One such MHS is the newly established General Health System (GHS) of Cyprus, a blend of national HS and Social Health Insurance, supported by beneficiaries, employers, and the state. Following the results of a recent study, based on the same questionnaire, the aim of the present study is to attempt a further assessment on how the various factors (constructs) and demographic variables of people of Cyprus interact in their view of the GHS. The questionnaire was constructed on the basis of the available literature and the information gathered about MHS and their features. It includes 5-point Likert-scale items reflecting relevant factors such as Satisfaction (SAT), Trust (TRU), Reliability (REL), Expectations (EXP), Improvement factors (IMP), and Comparison of the Cyprus Health System before and after the implementation of GHS (COM), and others. The questi